FAQ

MALAYSIA

West Malaysia:
- For Orders (RM0.00-RM49.90): RM10 (shipping fees)
- For Orders (RM50.00-RM99.90): RM5 (shipping fees)
- For Orders (>RM100) - free shipping

East Malaysia & selected rural area in West Malaysia*:
- For Orders (RM0.00-RM49.90): RM10 (shipping fees) + Additional RM 35 (logistic surcharge)
- For Orders (RM50.00-RM99.90): RM5 (shipping fees) + Additional RM 35 (logistic surcharge)
- For Orders (>RM100) - free shipping + Additional RM 35 (logistic surcharge)

*Parcel delivery location is subject to the locations delivered by our courier partner(s). The delivery fees and courier partner(s) are subject to change from time to time without notice to you.

SINGAPORE

Currently, we offer International Shipping at RM 40 for all standard shipping. Order above SGD 400 might subject to GST from Singapore customs. 

 

Region	Delivery Time frames (Business Days)
West Malaysia	3-5
East Malaysia	Sarawak, Sabah: 7-10 Labuan: 14
Singapore	7 -14

 

You will receive a tracking number and a link to the website to track the status of your order. Alternately, you can WhatsApp our Customer Care (0163301656) with your order ID. We will check for you.

We suggest you start by checking with your family member, friends, colleagues, receptionist, security guard who likely can receive item on your behalf. In most cases, you can get it. Otherwise, please WhatsApp our Customer Care (0163301656) with your Order ID, we will check for you.

Sorry, you can’t. Delivery time is determined by delivery destination and the courier partner delivery schedule at your location. It is important to leave your mobile number in your order, it will help our courier partner contact you for goods delivery

Sorry, we don't offer store pick-up. All order will be delivered by our courier partners.

Yes. We provide money back guarantee in 14 days. Please follow the step to return the item.

Please contact our Customer Care directly. WhatsApp our Customer Care (0163301656) with your order ID and include a photo of the item. If the item is damaged, please make sure the damage is visible in the photo.

Yes. You can return the item under warranty. We will check and update to you the status of troubleshooting. Customer is required to arrange goods delivery at own cost.

If you wish to return an item purchased, follow the steps below.

STEP 1 – Notifying Us Of The Return Goods

Notifying us you wish to return any goods within 14 working days after goods received can be done by Whatsapp Customer Care (0163301656) or email to paiwellnessco@gmail.com with your order details (Order ID, Item purchased, Qty). Customer is required to arrange the goods returned to our office at own cost.

STEP 2 – Verifying The Return Goods 

Upon receiving the returned goods, our customer service representative will check and verify the goods is in its original condition which include (if any) accessories, manuals, and documentation.  We will notify the customer by Whatsapp/Email if the returned goods are applicable for a refund.

STEP 3 – Processing The Refund  

If the customer is entitled for a refund, we will process the calculated refund and credit back to the original credit card/debit card used or online transfer the money to the name of the customer within fourteen (14) working days. The refund amount does not cover postage cost and 3.5% handling fees incurred during the order made.  The customer will receive Whatsapp / Email notification of the proof of your refund from us.

You can reach us at:

WhatsApp	+6016 330 1656
Email	paiwellnessco@gmail.com

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