+60-162161656
FAQ
A few simple answers
-
Can I use essential oils during pregnancy?
Using essential oils during pregnancy need extra precautions and strictly follow guideline. Certain essentials oils are considered too powerful for use during pregnancy. Please consult your physician or contact our aromatherapists. Avoid these essential oil when pregnancy: Basil, Clary Sage, Lemongrass, Rosemary, Thyme, Vetiver, Wintergreen , White Fir
-
Are essential oils safe on children?
Children are more likely to have adverse reactions to essential oils than adults, so it is important to dilute the oil before using it. Some guidelines from Essential Oil Safety 3 months-24 months: 0.25%-0.5% 2-6 years: 1-2% 6-15 years: 1.5%-3% Over 15 years of age: 2.5%-5%
-
How many drops of essential oil shall i apply?
For diffuser: 6 to 8 drops into 100ml water. For Topical use: 5 drops into 10ML carrier oil such as Jojoba oil, Almond oil, coconut oil, serum, Moisturizer
-
Where is PAI Essential Oil made from?
The raw material are mainly from UK/Europe, India, China, Brazil, Japan, Thailand, manufactured in China plant. Bottling and packaging in Malaysia.
-
Are PAI Essential oil Therapeutic Grade?
PAI Essential Oils is extracted from natural plant base ingredient. Free from GMOs, SLS, parabens and harmful pesticides. PAI Essential oils went through independent third-party testing (SGS Malaysia Lab Test) and meeting product standards
-
What diffuser works best for Essential oils?
Popular type of diffuser is the ultrasonic diffuser, an electronic device small enough to sit on your desktop or bedside table that uses water to diffuse essential oils into the air. PAI ultrasonic diffuser do not contain filter so it would not stuck by essential oils and easy maintenance.
-
Can i ingest (oral taken) Essential oil internally?
No. Essential oils are highly concentrated and have the capacity to cause serious damage if used internally without professional advice.
-
Besides Diffuse and topical use, can I use Essential oil to make lip balm, candle, household cleansing?
Yes, you can.
-
Are PAI Essential oil and products sell at physical store?
We made it convenience for customer to buy PAI's product. We have more than 50 partner stores at online and retail which readily serving the best! You can get PAI products at Healthlane Family Pharmacy Store, Parkson, SOGO Home Living Section and others places. Click below at "Locate Store" to check out the place.
-
How to redeem Member Reward points ?
Sign in "Member Reward" at the bottom of the page. You can check your total reward point. Select "Ways to redeem" and decide coupon value you want to redeem. A coupon code is generated for you. Use the coupon code at checkout page.
-
How to place order at your E-Store, can I pay by credit card?
Add to cart items that you want to buy, click on checkout. We accept Debit/Credit card payment.
-
Do you accept Cash on Delivery (COD)?
Sorry. We don’t accept COD.
-
Can I cancel my order or make changes (such as change delivery address, add more items etc) to my order once it's been placed?
You can’t change the order details once you have placed the order. But if you need further assistance, please WhatsApp our Customer Care (0163301656).
-
I want to purchase it as a gift and request for a personal note or wrapping service. How do I go about it? Can you remove the receipt/invoice as well?
We do offer a simple greeting note service and it is free of charge! At the checkout page, check the "This order is a Gift" box and add your personalized message. We will attach the Gift card together with the order. All order send with gift card will not attach receipt / invoice.
-
How do I know if my order is confirmed ? Can I track my order status?
You will receive an order notification, tracking number and a link to the website to track the status of your order. Alternately, you can WhatsApp our Customer Care (+60163301656) with your order number. We will check for you.
-
How much is the shipping fees?
Please refer to our SHIPPING POLICY. You can find it at the bottom of the page.
-
If I receive wrong product or damage product, what can I do?
Please contact our Customer Care directly. WhatsApp our Customer Care (+60 163301656) with your order ID and include a photo of the item. If the item is damaged, please make sure the damage is visible in the photo.
-
Can I return the product and get refund because I change of mind?
Yes. We provide money back guarantee in 14 days. Please follow the step to return the item. You can refer to our "Refund Policy" at the bottom of the page.
-
Can I choose what time my parcel gets delivered?
Sorry, you can’t. Delivery time is determined by delivery destination and the courier partner delivery schedule at your location. It is important to leave your mobile number in your order, it will help our courier partner contact you for goods delivery
-
How to redeem Member Reward points ?
Sign in "Member Reward" at the bottom of the page. You can check your total reward point. Select "Ways to redeem" and decide coupon value you want to redeem. A coupon code is generated for you. Use the coupon code at checkout page.
-
How much is the shipping fees?
MALAYSIA
West Malaysia:
- For Orders (RM0.00-RM49.90): RM10 (shipping fees)
- For Orders (RM50.00-RM99.90): RM5 (shipping fees)
- For Orders (>RM100) - free shippingEast Malaysia & selected rural area in West Malaysia*:
- For Orders (RM0.00-RM49.90): RM10 (shipping fees) + Additional RM 35 (logistic surcharge)
- For Orders (RM50.00-RM99.90): RM5 (shipping fees) + Additional RM 35 (logistic surcharge)
- For Orders (>RM100) - free shipping + Additional RM 35 (logistic surcharge)*Parcel delivery location is subject to the locations delivered by our courier partner(s). The delivery fees and courier partner(s) are subject to change from time to time without notice to you.
SINGAPORE
Currently, we offer International Shipping at RM 40 for all standard shipping. Order above SGD 400 might subject to GST from Singapore customs.
-
How long does it take to process and ship out my order?
Region
Delivery Time frames (Business Days)
West Malaysia
3-5
East Malaysia
Sarawak, Sabah: 7-10
Labuan: 14
Singapore
7 -14
-
How to track my order?
You will receive a tracking number and a link to the website to track the status of your order. Alternately, you can WhatsApp our Customer Care (0163301656) with your order ID. We will check for you.
-
My order status showing 'Delivered', but I have not receive it!
We suggest you start by checking with your family member, friends, colleagues, receptionist, security guard who likely can receive item on your behalf. In most cases, you can get it. Otherwise, please WhatsApp our Customer Care (0163301656) with your Order ID, we will check for you.
-
Can I choose what time my parcel gets delivered?
Sorry, you can’t. Delivery time is determined by delivery destination and the courier partner delivery schedule at your location. It is important to leave your mobile number in your order, it will help our courier partner contact you for goods delivery
-
Can I collect my order directly from your fulfillment centre?
Sorry, we don't offer store pick-up. All order will be delivered by our courier partners.
-
Can I return the product and get refund because I change of mind?
Yes. We provide money back guarantee in 14 days. Please follow the step to return the item.
-
If I receive wrong product or damage product, what can I do?
Please contact our Customer Care directly. WhatsApp our Customer Care (0163301656) with your order ID and include a photo of the item. If the item is damaged, please make sure the damage is visible in the photo.
-
Can I return the item under warranty claim?
Yes. You can return the item under warranty. We will check and update to you the status of troubleshooting. Customer is required to arrange goods delivery at own cost.
-
How can I apply for a return refund?
If you wish to return an item purchased, follow the steps below.
STEP 1 – Notifying Us Of The Return Goods
Notifying us you wish to return any goods within 14 working days after goods received can be done by Whatsapp Customer Care (0163301656) or email to paiwellnessco@gmail.com with your order details (Order ID, Item purchased, Qty). Customer is required to arrange the goods returned to our office at own cost.
STEP 2 – Verifying The Return Goods
Upon receiving the returned goods, our customer service representative will check and verify the goods is in its original condition which include (if any) accessories, manuals, and documentation. We will notify the customer by Whatsapp/Email if the returned goods are applicable for a refund.
STEP 3 – Processing The Refund
If the customer is entitled for a refund, we will process the calculated refund and credit back to the original credit card/debit card used or online transfer the money to the name of the customer within fourteen (14) working days. The refund amount does not cover postage cost and 3.5% handling fees incurred during the order made. The customer will receive Whatsapp / Email notification of the proof of your refund from us.
You can reach us at:WhatsApp
+6016 330 1656
Email
-
How can I registered as Royal Member?
Click on Member & Reward at the bottom of the page. Select "JOIN NOW". To Create your account, key in your Name, Email and Password. Check your email for account activation.
-
What is the benefits to become Royal Member?
1. Received 3000 points (RM30) cash rebate instantly for 1st time signed up member 2. EARN & REDEEM POINTS The more you spend, the more rewards you'll receive. 3. LAVISH IN THE GOOD LIFE Reap the rewards of being the queen that your are! This includes free shipping, birthday treats and so much more.
-
How to redeem my reward points to spend in the store?
Sign in "Member Reward" at the bottom of the page. You can check your total reward point. Select "Ways to redeem" and decide coupon value you want to redeem. A coupon code is generated for you. Use the coupon code at checkout page.